Privacy Policy

1. Information We Collect

We collect necessary data to operate Sakhr platform and connect you with service offices, including: username, email address, mobile number upon account creation, details of service requests you create (service type, address, timing), details of quotes submitted by offices, and financial data required for secure payments and escrow guarantee.

2. How We Use Information

We use this data to facilitate connecting clients with service offices, operate and manage the financial escrow system to protect your funds, provide technical support and resolve disputes, and ensure the safety and security of the platform to prevent any fraudulent activities.

3. Data Sharing and Protection

We do not sell your personal data. Only necessary request details and contact information are shared with the certified service office you choose to complete your service. We implement high security standards to protect your data and electronic payments.

4. User Rights

You have the right to access your account information, update it, or request permanent deletion of your account from the app at any time.

5. Chat and Direct Communication

Sakhr app provides a direct chat feature between the client and the service office to coordinate work. Please adhere to professional conduct and good behavior terms.

6. Policy Modifications

We may update this privacy policy from time to time to keep pace with technical and legal updates. Users will be notified of any major changes via the app or website.

7. Contact Us

For any questions regarding privacy and data, you can contact us via email: support@sakhr.com